Terms & Conditions

01. acceptance of terms

These Terms & Conditions ("Terms") form a legally binding agreement between you and SANTREVE LLP, operating as StageConnect Asia ("Company", "we", "us"), governing your use of the platform at stageconnect.asia ("Platform").

By accessing the Platform, submitting an artist application, or submitting a booking enquiry, you confirm that you are 18 years of age or older (or have the consent of a parent or guardian), and that you agree to be bound by these Terms and all policies referenced herein. Your use of the Platform is conditioned on this acceptance.

Artists are required to check an explicit consent checkbox confirming acceptance of these Terms before their application can be submitted. No application can be processed without this confirmation.

02. definitions

• "Artist" — Any individual, group or act that applies to and is listed on the Platform as available for bookings, including singers, DJs, live bands, emcees, comedians, dancers, instrumentalists, speakers, and all other listed categories.
• "Organiser" — Any individual or entity that uses the Platform to submit booking enquiries to Artists, including event organisers, brands, production houses, media organisations and individuals.
• "User" — Any person accessing the Platform, including Artists, Organisers and visitors.
• "OBD ID" — Unique reference identifier assigned to each artist application (format: OBD + date + 5-digit number).
• "BKG ID" — Unique reference identifier assigned to each booking enquiry.
• "Subscription Fee" — The monthly or annual platform access fee paid by Artists for Pro or Pro+ plan access.
• "Cancellation Fee" — A platform administrative charge applied when a Pro or Pro+ artist cancels their active subscription, as specified in Clause 8.

03. use of the platform

You may use the Platform only for lawful purposes and in accordance with these Terms. You agree not to use the Platform in any way that violates applicable local, national or international law or regulation.

You must be at least 18 years of age to use the Platform as an Artist. Organisers must be 18 or older or act in a professional capacity on behalf of a registered entity. By using the Platform you confirm that you meet these requirements.

The Platform is available to users in India, Malaysia, Singapore, Sri Lanka and such other jurisdictions as StageConnect Asia may add from time to time.

04. artist accounts & onboarding

Artists who apply to the Platform agree to:

• Provide accurate, complete and truthful information in their application and profile at all times.
• Accept these Terms, the Privacy Policy, the Payment & Refund Policy and the Disclosure document before submitting an application. Applications submitted without this acceptance will not be processed.
• Maintain the accuracy of their profile information and notify StageConnect Asia of any material changes.
• Keep their login credentials confidential and not share access with unauthorised parties.
• Be solely responsible for all activity that occurs under their account.
• Not create more than one artist account per individual or group without prior written approval.
• Not use their artist profile to promote illegal goods, services or activities.

StageConnect Asia reserves the right to approve or reject any application at its sole discretion, with or without providing a reason. Approval is not guaranteed and is not a right. Approval of an application does not constitute a guarantee of bookings.

Onboarding to Pro or Pro+ plans requires payment of the applicable Subscription Fee. All subscription payments are processed through Razorpay. Your plan is activated upon confirmed payment.

05. organiser use

Organisers using the Platform to submit booking enquiries agree to:

• Provide accurate information in all booking enquiry forms.
• Not submit false, fraudulent, spam or malicious enquiries.
• Engage respectfully and professionally with Artists at all times.
• Understand that StageConnect Asia is a platform intermediary only and is not a party to any booking agreement, contract or financial transaction between an Organiser and an Artist.
• Not contact Artists outside of the Platform connection for the purpose of circumventing platform subscription fees.

StageConnect Asia does not guarantee that any Artist will respond to or accept any booking enquiry. Response to enquiries is entirely at the Artist's discretion.

06. intellectual property

The Platform, including its design, content, code, branding, "StageConnect Asia" name, logo and visual identity are the intellectual property of SANTREVE LLP or its licensors. All rights reserved.

Artists retain full ownership of their own content (photos, music, biography, press materials and other creative assets) submitted to the Platform. By submitting content, you grant StageConnect Asia a non-exclusive, royalty-free, revocable licence to display that content on the Platform solely for the purpose of your artist profile. This licence ends when your account is closed.

You may not reproduce, distribute, or create derivative works from Platform content, branding or code without prior written permission from StageConnect Asia.

07. payments, subscriptions & cancellation

Pro and Pro+ plan subscriptions are billed monthly or annually from the date of activation. Subscriptions renew automatically unless cancelled before the renewal date.

StageConnect Asia charges platform subscription fees only. We do not charge commission on any booking of any type. All payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway.

Full payment terms, refund conditions and cancellation procedures are governed by our Payment & Refund Policy, which is incorporated into these Terms by reference. Refunds, where applicable, are processed within 12 to 15 working days from the date of the approved refund request.

If a subscription renewal payment fails, your account will be downgraded to the Free plan after a 3-day grace period. No content or booking history will be deleted during this period.

08. cancellation charges

Artists on Pro or Pro+ plans who cancel their active subscription will be subject to a platform administrative fee ("Cancellation Fee") as follows:

The Cancellation Fee is charged to cover platform infrastructure costs, account management and processing. It is non-negotiable and non-waivable except in cases of technical failure on our end or duplicate payment, at our sole discretion.

No Cancellation Fee is charged in the following circumstances:

• Within 7 days of first payment, if the application has not yet been reviewed or approved.
• In the event of a verified technical failure that prevented platform access for more than 72 consecutive hours, at StageConnect Asia's sole determination.
• When downgrading from Pro or Pro+ to Free (which does not constitute a cancellation but a plan change).

09. prohibited conduct

You must not:

• Use the Platform to harass, threaten, abuse or harm any person.
• Submit false information or impersonate any person or entity.
• Attempt to gain unauthorised access to any part of the Platform or its systems.
• Use automated tools (bots, scrapers, crawlers) to access or extract data from the Platform without written permission.
• Circumvent or attempt to circumvent any security, authentication or access control measures.
• Use the Platform for any commercial purpose other than as expressly permitted by these Terms.
• Upload or transmit any malicious code, virus, or harmful content of any kind.
• Engage in any activity that could damage, disrupt or impair the Platform or its infrastructure.
• Contact organisers or other artists discovered through the Platform for purposes that circumvent platform use or subscription fees.

Any violation of this clause may result in immediate account suspension or termination without refund and without prior notice.

10. disclaimers

The Platform is provided on an "as is" and "as available" basis. We make no warranties, express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose. We do not warrant that:

• The Platform will be available without interruption or error.
• Any Artist profile information is accurate, current or complete.
• Any booking enquiry will result in a confirmed booking.
• The Platform will meet your specific requirements.

StageConnect Asia is not a party to any agreement, contract, payment or dispute between Artists and Organisers. All such matters are between the respective parties and StageConnect Asia bears no liability whatsoever for them.

Our total liability to any User for any claim arising from use of the Platform shall not exceed the amount paid by that User to StageConnect Asia in the 3 months preceding the claim.

11. indemnification

You agree to indemnify, defend and hold harmless SANTREVE LLP, its founders, directors, team members and affiliates from and against any claims, damages, losses, costs and expenses (including reasonable legal fees) arising from:

• Your use of or access to the Platform.
• Your violation of these Terms or any applicable law.
• Your violation of any third-party rights, including intellectual property rights.
• Any content you submit to the Platform.
• Any dispute between you and another User or Organiser arising from Platform use.

12. modifications to terms

StageConnect Asia reserves the right to modify these Terms at any time. We will update the "Last Updated" date on this page and notify registered Artists via email for any material changes. Your continued use of the Platform after any modification constitutes acceptance of the updated Terms.

If you do not agree to modified Terms, you must stop using the Platform and may cancel your subscription in accordance with our cancellation policy. Cancellation charges as specified in Clause 8 will apply.

13. governing law & disputes

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising from or relating to these Terms, the Platform, or any transaction facilitated through the Platform shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka, India.

Before initiating any legal proceedings, both parties agree to make a good-faith attempt to resolve the matter by contacting [email protected]. StageConnect Asia will respond within 5 business days.

15. multi-jurisdiction compliance

StageConnect Asia operates across multiple jurisdictions including India, Malaysia, Singapore and Sri Lanka. The following applies:

• India: These Terms are governed by the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection Act, 2019. Disputes are subject to the exclusive jurisdiction of courts in Bengaluru, Karnataka.
• Malaysia: Users in Malaysia acknowledge the applicability of the Communications and Multimedia Act 1998 and the Personal Data Protection Act 2010 (PDPA). By using the Platform you consent to the processing of your personal data in accordance with Malaysian PDPA requirements.
• Singapore: Users in Singapore acknowledge the Personal Data Protection Act 2012 (PDPA) administered by the Personal Data Protection Commission (PDPC). StageConnect Asia processes personal data in accordance with Singapore PDPA obligations to the extent applicable to platforms operating in Singapore.
• Sri Lanka: Users in Sri Lanka acknowledge the applicability of the Personal Data Protection Act No. 9 of 2022 and relevant consumer protection legislation.

Users in all jurisdictions retain rights under their applicable local consumer protection laws to the extent those rights cannot be contractually waived. Nothing in these Terms is intended to exclude or limit any statutory rights you may have under the laws of your jurisdiction.

StageConnect Asia operates as an online intermediary platform and is not liable as a publisher or speaker of any third-party content submitted to the Platform. Our liability is limited to the maximum extent permitted by law in each jurisdiction.

14. contact

For questions about these Terms or any matter related to the Platform:

• Email: [email protected]
• Platform: stageconnect.asia
• Entity: SANTREVE LLP (trading as StageConnect Asia)
• LLPIN: ADA-0511
• Jurisdiction: Bengaluru, Karnataka, India